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Unlocking Franchisepreneur Success with Expert Kim Daly
Are you harnessing the power of your mindset to transform your entrepreneurial dreams into reality? In this compelling episode of Seek Go Create, we sit down with the dynamic Kim Daly, a seasoned franchise consultant with a two-decade track record, to unlock the secrets of becoming a successful 'franchisepreneur'. Kim challenges us to question our limiting beliefs, emphasizes the importance of a growth mindset in business, and offers invaluable insights on scaling franchises for wealth creation. Tune in as host Tim Winders delves deep with Kim into the world of franchising, exploring the nuances of choosing the right franchise and the personal journey that comes with it. If you're considering the franchise path or aiming to revitalize your entrepreneurial spirit, this episode is a treasure trove of wisdom you won't want to miss.
""Success in business is 80% mindset and 20% strategy. Once you shift your thinking, the results can be astounding." - Kim Daly
Access all show and episode resources HERE
About Our Guest:
In this episode of Seek Go Create, we are joined by Kim Daly, an esteemed franchise consultant with 20 years of commitment to the industry. Her proficiency lies in assisting aspiring business owners in navigating the path to successful franchise ownership. Kim’s vast experience and keen insight into franchising extend well beyond the common perception of food and retail, as she has aided countless individuals in discovering opportunities that align with their personal and professional goals. With a background marked by academic rigor and early entrepreneurship, she brings a wealth of knowledge and a proven track record in not only fostering franchisepreneurial success but also in championing the growth mindset vital for excelling in multiple franchise operations. Kim's dedication to the franchise community and her role in empowering others to achieve financial independence through franchising have cemented her reputation as a respected leader and an influential voice in the realm of franchise entrepreneurship.
Reasons to Listen:
1. **Discover Franchising Secrets:** Uncover the often-misunderstood world of franchising with Kim Daly, a 20-year veteran consultant, and learn how to leverage franchises for wealth beyond the typical food and retail sectors.
2. **Mindset Mastery for Success:** Dive deep into the 80% mindset and 20% strategy approach that turned Kim Daly's career around, and explore how your thoughts can dramatically influence your business achievements.
3. **Personal Growth Insights:** Relate to the personal journeys of both Kim and host Tim Winders, as they share how their early experiences shaped their success and why owning a franchise could be more than just a business decision—it could be a transformational life choice.
Episode Resources & Action Steps:
1. The Daly Coach Website: Kim Daly recommends visiting her website, TheDailyCoach.com, for additional information on franchising, as well as to take advantage of resources like the free quiz to determine one's fitness for owning a franchise and her free ebook on picking a winning franchise.
2. FranChoice: Kim Daly has been involved with FranChoice for over two decades, an organization that assists individuals in finding the right franchise opportunity that fits their background and goals.
Action Steps:
1. Assess Personal Suitability for Franchising: Encourage listeners to honestly evaluate whether they have the personality traits, skills, financial capability, and commitment to become a successful franchise owner. This can be initiated by taking the quiz available on Kim Daly's website.
2. Embrace a Mindset of Growth and Mastery: Listeners should focus on developing a growth mindset and commit to lifelong learning, self-improvement, and mastering the ins and outs of franchise ownership. Those considering multiple franchise units should prepare for scale and diversification.
3. Define Personal and Professional Goals: In order to match themselves with the right franchise opportunity, listeners should clearly define what success looks like for them in both personal and professional terms, thus ensuring that any business venture aligns with their long-term life goals.
Resources for Leaders from Tim Winders & SGC:
🔹 Unlock Your Potential Today!
- 🎙 Coaching with Tim: Elevate your leadership and align your work with your faith. Learn More
- 📚 "Coach: A Story of Success Redefined": A transformative read that will challenge your views on success. Grab Your Copy
- 📝 Faith Driven Leader Quiz: Discover how well you're aligning faith and work with our quick quiz. Take the Quiz
Key Lessons:
1. Personal Accountability Fuels Success: Kim Daly underscores the necessity of owning your success journey. Whether you're considering a franchise or any business venture, it's crucial to take charge of your decisions and actions instead of waiting for external factors to change.
2. Mindset is Paramount in Business Ownership: A recurring theme is the power of mindset. Kim posits that success is largely determined by our mentality—notably, an 80/20 split between mindset and strategy. Adopting a growth and mastery mindset when scaling your business, especially with multiple franchises, is vital for sustained growth and overcoming challenges.
3. Qualification Processes are Key in Franchising: A thorough and effective qualification process set by the franchisor is integral in ensuring that potential franchise owners are well-equipped and committed—financially and time-wise—to the demanding nature of launching and running their franchise business.
4. Diversification and Scale Drive Wealth Creation: Kim Daly points to franchising as a strategic path for wealth creation, emphasizing its advantage in leverage and scalability over traditional single-operator businesses. Encouraging listeners to align with franchises that foster expansion and to consider diversifying their portfolio for risk mitigation.
5. Aligning Franchise Goals with Personal and Professional Growth: It's essential for prospective franchisees to determine their ambitions—whether they aim to be empire builders or owner-operators. Kim Daly accentuates the significance of this self-awareness and readiness to transition from a single-unit mindset to owning multiple units, aligning personal professional growth with the evolution of their business venture.
Episode Highlights:
00:00 Franchise podcast discusses challenges and entrepreneurial stigma.
05:39 Entrepreneurs seek freedom through proven business models.
13:33 Curiosity about career path towards medical school.
19:38 Wife's stage desire and its implications.
24:49 Challenges shaped me, led to skills, success.
29:57 Questioning if entrepreneurship is right for everyone.
33:21 Franchise offers strategic exit plan for entrepreneurs.
40:35 Take control of your destiny and succeed.
43:31 Franchise consultant helps navigate money and timing.
49:58 Franchise opportunities in home and pet services.
58:10 Buying into franchise means buying into leadership.
59:44 Fear disguised as limiting beliefs holds people back.
Thank you for listening to Seek Go Create!
Our podcast is dedicated to empowering Christian leaders, entrepreneurs, and individuals looking to redefine success in their personal and professional lives. Through in-depth interviews, personal anecdotes, and expert advice, we offer valuable insights and actionable strategies for achieving your goals and living a life of purpose and fulfillment.
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Mentioned in this episode:
Achieve Your Vision with Tim Winders' Executive Coaching
Dreaming of a leadership role that not only achieves goals but also truly inspires? Join Tim Winders, your SeekGoCreate host, on a journey to make those dreams a tangible reality. As an expert executive coach, Tim is dedicated to transforming your aspirations into lasting legacies. With a unique blend of faith-driven guidance and real-world experience, he helps align your professional goals with your deepest values for a fulfilling and successful journey. Ready to shape a path that's truly your own? Schedule a free Discovery Coaching Call with Tim now. Dive into a conversation that could turn your vision into reality. Let's embark on this transformative journey together.
Transcript
It's a growth mindset.
Kim Daly:I always say that owning a business is just a playground for
Kim Daly:personal and professional growth.
Kim Daly:And to the extent that you succeed at the personal and professional
Kim Daly:growth, you get the financial growth.
Kim Daly:Everybody wants the financial growth, but I'm like the receiving part
Kim Daly:only happens after you've given.
Kim Daly:So you have to be the one giving.
Kim Daly:Oh,
Tim Winders:In the world of franchising, where does one find the balance between
Tim Winders:entrepreneurship and And successful business models today on seek, go create.
Tim Winders:We're joined by Kim Daly, one of America's top franchise consultants,
Tim Winders:a thought leader, and a guiding light for those venturing into the world of
Tim Winders:franchises with 20 years of experience.
Tim Winders:Kim has transformed lives, turning aspiring business owners into
Tim Winders:successful franchise preneurs.
Tim Winders:From her early days in the health and fitness industry to establishing
Tim Winders:the largest franchise consulting business, Kim's journey is a
Tim Winders:testament to her expertise and passion for empowering others.
Tim Winders:Beyond her professional achievements, Kim is a dedicated mother, fitness
Tim Winders:enthusiast, and a beach lover, proving that it's possible to blend personal
Tim Winders:passions with professional success.
Tim Winders:Kim, welcome to Seek Go Create.
Kim Daly:Oh, thank you so much, Tim.
Kim Daly:I'm excited to be
Tim Winders:I'm excited.
Tim Winders:I'm in Arizona.
Tim Winders:You're in southern New Hampshire.
Tim Winders:So we're on almost opposite sides of the country, but we're
Tim Winders:going to have some fun here.
Tim Winders:I've done some research on you, but when somebody meets you and they ask you what
Tim Winders:you do, what do you typically tell people?
Kim Daly:Ooh, because franchise consultant is not clear.
Kim Daly:This is what I typically say.
Kim Daly:I help people invest in franchise businesses and they
Kim Daly:say franchise businesses.
Kim Daly:Like what?
Kim Daly:And I say, well, I'm a broker, if you will, for about three
Kim Daly:to 400 different brands.
Kim Daly:So for the last 20 years, I've been helping people who are at some sort
Kim Daly:of fork in the road, looking for more passion, freedom, financial
Kim Daly:freedom, quality of life, break free from the nine to five or the W 2 job.
Kim Daly:Maybe they are, Alternative investors who own apartments or Airbnbs, but
Kim Daly:they're, again, they're looking for diversification and then they find out
Kim Daly:that franchising could be an option and I help them solve for that problem
Kim Daly:to figure out if franchising is a good investment for them based on their
Kim Daly:background, their interests, their skills, their finances, and their goals.
Tim Winders:So what's your experience?
Tim Winders:Do you, I mean, when I hear franchise, I've been a business
Tim Winders:junkie for 40 40 years now.
Tim Winders:When you bring up the term franchise, do you find that the general public
Tim Winders:people out there, the the masses, do they know what you're talking
Tim Winders:about or are they confused by it?
Tim Winders:I mean, do they think, oh, McDonald's or, you know, what's your experience there?
Tim Winders:'cause to me, I would sit here and go.
Tim Winders:Everybody knows what that means, maybe not
Kim Daly:Yes, it's an excellent question.
Kim Daly:So it definitely depends on the audience.
Kim Daly:The vast majority of people, they hear franchise, they think food and retail.
Kim Daly:As America's top franchise consultant, I stand on my soup soap box every
Kim Daly:day and tell people you will have to beg me to show you food
Kim Daly:and I'm not bringing you retail.
Kim Daly:So then they're like, what else is there?
Kim Daly:Right.
Kim Daly:So, and then if you talk to an MBA crowd or people who went to Harvard or Yale, and
Kim Daly:they've been taught that entrepreneurship.
Kim Daly:Is the Mecca.
Kim Daly:That's my greatest challenge is to help them understand the leverage and the scale
Kim Daly:that you have in a franchise to be able to enter a market and in three to five years,
Kim Daly:build and scale to wealth versus as an entrepreneur, you, you might spend three
Kim Daly:to five years just perfecting your model.
Kim Daly:So if wealth creation is the goal, franchisepreneurs win all
Kim Daly:day long over entrepreneurs.
Tim Winders:is, is that a word?
Tim Winders:And I'm not saying this in a negative way.
Tim Winders:Is that a word you made up?
Tim Winders:Did you make up franchise?
Kim Daly:It is a word I made up.
Kim Daly:Yeah.
Kim Daly:I didn't make it up, make it up.
Kim Daly:Cause somebody else owns the domain franchisepreneur.
Kim Daly:com.
Kim Daly:But yes, I do.
Kim Daly:I'm probably the one who threw us around that word the most in the industry.
Tim Winders:It's, it's a little bit of a tongue tie.
Tim Winders:Cause when I was reading the intros, I was going to franchise press a lot of, a lot
Tim Winders:of sounds in there, but I think it says.
Tim Winders:A lot.
Tim Winders:I mean, we here on this podcast, we have talked to people that
Tim Winders:have been involved with franchise.
Tim Winders:Some people that are the owners of businesses that have franchised.
Tim Winders:I've actually worked with some in my practice and then also people
Tim Winders:that that do somewhat what you do.
Tim Winders:And then a lot of entrepreneurs.
Tim Winders:And, and so I'm going to, I told you, I might hit you with some tough questions
Tim Winders:with a little bit of cynicism in them.
Tim Winders:So that's, I'm doing it with a smile for those people that may not see the
Tim Winders:video, but there are some entrepreneurs, which is a weird word in our culture.
Tim Winders:We might unpack that a little bit, that they might look down upon someone who
Tim Winders:is plugging into, we'll talk more about this later, a system or something
Tim Winders:that's not being invented from.
Tim Winders:Total scratch.
Tim Winders:So when
Tim Winders:some,
Kim Daly:thousand percent
Tim Winders:yeah, so when someone says that, what is your, I don't see your head
Tim Winders:spinning around and you're not, you know, turning green or anything like that.
Tim Winders:But when someone brings that up, what is your, your nice response or what is your.
Tim Winders:Mean response, whichever one you want to give me.
Tim Winders:I'm okay with.
Kim Daly:Well, I'm always going to be nice, Tim, but because
Kim Daly:everybody is where they are.
Kim Daly:And look, if we didn't have entrepreneurs, I would never have
Kim Daly:any new franchises coming to market.
Kim Daly:So we do need people to invent things from scratch, but the vast majority
Kim Daly:of people that want to own a business are doing it for the goal of freedom.
Kim Daly:That's personal, professional, and financial freedom.
Kim Daly:Well, if somebody has gone out there and already proven how to make money in
Kim Daly:a certain business, and you can pay a small fee for everything they've learned
Kim Daly:that took them years and take that proven toolbox and then go have at it
Kim Daly:and scale that business to build wealth.
Kim Daly:So again, in those same three to five years that that entrepreneur.
Kim Daly:Is perfecting the model, figuring out who the customer is, how to find the customer.
Kim Daly:What's the messaging?
Kim Daly:Where do we, where do we spend those advertising dollars?
Kim Daly:How many advertising dollars?
Kim Daly:Then once the lead comes in, how do we convert?
Kim Daly:What's the price point?
Kim Daly:How do we overcome the competition?
Kim Daly:What's our competitive advantage?
Kim Daly:all of those things.
Kim Daly:When you're an entrepreneur.
Kim Daly:That doesn't make you money.
Kim Daly:That's the figuring out part.
Kim Daly:Well, when you're a franchise preneur, all of that's already
Kim Daly:been figured out for you.
Kim Daly:So you pay the franchise fee.
Kim Daly:You get instant access to all the ready made tools.
Kim Daly:So you can hit the ground running and then apply your engine of go to it.
Kim Daly:And scale and the wealth is always created through scale.
Kim Daly:So it's never going to be about one team, one truck or one location.
Kim Daly:It's about how do I scale my time to apply that to multiple
Kim Daly:teams, trucks, or locations.
Kim Daly:And so that leverage is built in.
Kim Daly:And I would argue.
Kim Daly:That franchising really doesn't work out for single operators.
Kim Daly:that's not where franchising shines.
Kim Daly:Where franchising shines is on the wealth creation part because of the
Kim Daly:innate scale that's built into the model.
Kim Daly:Does that make
Tim Winders:Yeah, it does.
Tim Winders:And the, the, the good thing about it is, and what, what I may do here
Tim Winders:is I may mention a few things and then we may, I'm going to go down a
Tim Winders:different path for a moment and then we're going to come back to some of
Tim Winders:this, but I love that we can have a conversation about entrepreneurship.
Tim Winders:And franchises and business.
Tim Winders:And probably even with you, I've listened to your podcast mindset and
Tim Winders:other things that are going to be a lot of value to anyone listening in, but
Tim Winders:pause that for right now, Kim, one of the things that we really dig down on
Tim Winders:here at Seatco creatives, we really.
Tim Winders:We really unpacked this word success.
Tim Winders:Talk about redefining it.
Tim Winders:We don't use the word failure.
Tim Winders:We talk about experiences, things like that.
Tim Winders:And, and I see in your information that for 20 years, you've been doing this.
Tim Winders:And I also love the energy and passion that you have when you talk about it.
Tim Winders:It's that's really cool.
Tim Winders:But what I want to do this for, for just a second here, I
Tim Winders:want to talk Briefly about Kim.
Tim Winders:I want, I want to know more about your, your origin story, as is
Tim Winders:sometimes the term we use, or, or how you came to be in this field.
Tim Winders:I, I see where you've got, you know, health and fitness is a passion of yours.
Tim Winders:There's, I know you're a mom, you're in Southern New Hampshire.
Tim Winders:So, so let's kind of go back to before, maybe.
Tim Winders:Franchises were part of your ethos and all that you were, and just
Tim Winders:tell me anything that might, I don't know, something that might be
Tim Winders:helpful for us just to know you more.
Kim Daly:Well, this is where my passion for franchising comes from and what,
Kim Daly:why, you know, an advocate for franchise entrepreneurship over entrepreneurship.
Kim Daly:So I've been basically self-employed my entire life.
Kim Daly:I was on my web.
Kim Daly:On my way to medical school, I answered a classified ad in the newspaper,
Kim Daly:which was for a franchise company, not the one I'm a part of today.
Kim Daly:that ad obviously changed the trajectory of my life.
Kim Daly:but I got in working for the franchise and I, Learned about business ownership.
Kim Daly:And I thought from day one, this is what I want to do at 25.
Kim Daly:I left that job and I started my first company and I was really successful.
Kim Daly:It was at the dawn of the internet.
Kim Daly:So I was able to get my health and fitness company partnered with usatoday.
Kim Daly:com.
Kim Daly:So if you went to usatoday.
Kim Daly:com.
Kim Daly:com and you clicked on health and fitness, it clicked over to my
Kim Daly:company called be healthy now.
Kim Daly:So because of this national exposure, I mean, my business was a trajectory.
Kim Daly:So, you know, we wanted to do all these things, but we didn't, it
Kim Daly:wasn't the internet back then.
Kim Daly:Wasn't like today, like community.
Kim Daly:What does that mean?
Kim Daly:There were so many different ways to build a community that
Kim Daly:today don't even exist anymore.
Kim Daly:Right.
Kim Daly:So, and then there were things like, you know, people wanted to advertise
Kim Daly:with me, but they didn't have a website because this was a new thing.
Kim Daly:So I was like, I would hang up the phone and I would tell my guys
Kim Daly:they're going to advertise and we're going to build our, we're going to
Kim Daly:build her website or their website.
Kim Daly:And so we built so many health and fitness websites, the first iteration of websites
Kim Daly:and the first community boards where, you know, followers of those, brands
Kim Daly:could interact on their website, it was all like the wild, wild west and it was.
Kim Daly:It was exciting.
Kim Daly:I was traveling all the time, being on the East coast, everything in health
Kim Daly:and fitness happens on the West coast.
Kim Daly:I had to get an apartment in Vegas because I was spending way too
Kim Daly:much time between Salt Lake and LA.
Kim Daly:So I went halfway in the middle.
Kim Daly:So I was doing all this and then I got recruited.
Kim Daly:By E diets to help them lot, which at that point was the largest
Kim Daly:weight loss company in the world.
Kim Daly:And they wanted a fitness component for their dieters.
Kim Daly:So they moved me to South Florida for a one year project.
Kim Daly:So I'm running my be healthy.
Kim Daly:Now I moved to South Florida.
Kim Daly:so it's like shooting by the, do you get it?
Kim Daly:Like it was, I was all over the place.
Kim Daly:And then 9 11 happened.
Kim Daly:I was 29 years old.
Kim Daly:I was living in South Florida.
Kim Daly:My whole family is up here in New England.
Kim Daly:And for a split second, I couldn't get home to my family when I wanted to.
Kim Daly:And all of a sudden I said, life has to change.
Kim Daly:This isn't what I want to do.
Kim Daly:It's fun.
Kim Daly:I'm probably going to make it, but am I going to make it what's coming next?
Kim Daly:Am I going to get private equity money to keep all of these things going?
Kim Daly:What's going to happen when he diets is done with me in a year.
Kim Daly:So I started.
Kim Daly:Putting out my feelers thinking, what am I going to do?
Kim Daly:And I want to move back to New Hampshire.
Kim Daly:What am I going to do in New Hampshire?
Kim Daly:Right?
Kim Daly:So that's when some, some of my friends from the first franchise
Kim Daly:company I worked with were getting involved with this franchise called
Kim Daly:Fran Choice, which is the, the, the.
Kim Daly:The business I'm a part of today and have been for 22 years.
Kim Daly:And I saw that business and I thought, wow, I can do that.
Kim Daly:That's like being a personal trainer.
Kim Daly:It's coaching people through a process that changes their life.
Kim Daly:And I can live anywhere in the world.
Kim Daly:And all I have to do is figure out how to create people who want to work with me.
Kim Daly:I can do this.
Kim Daly:I got it.
Kim Daly:So I started that business from South Florida.
Kim Daly:I moved home sometime a year or two.
Kim Daly:Two years later after 9 11, and here I've been back in New Hampshire.
Kim Daly:I got married, I have kids, I live near my family.
Kim Daly:I've been gone from an average performing consultant in my franchise for eight years
Kim Daly:to a history making consultant one year later, back in the recession of 2011.
Kim Daly:And I've been writing that history, making performance and mastering the
Kim Daly:art of what I do for the last 13 years.
Kim Daly:So the reason I'm passionate about what I talk about is
Kim Daly:because franchising completely.
Kim Daly:changed my life.
Kim Daly:I am a nutritional biochemist.
Kim Daly:I'm passionate about health and fitness, but ultimately I'm
Kim Daly:passionate about helping people and I'm passionate about systems.
Kim Daly:Freedom of my time and making money.
Kim Daly:I applied that to a franchise and I've mastered it and it
Kim Daly:completely changed my life.
Kim Daly:And I know that if you have the dream to change your life, we
Kim Daly:can find you the right franchise and you can live those dreams.
Kim Daly:I just know it because I'm living proof.
Tim Winders:So there were two, two pieces of that story that sometimes I'll use the
Tim Winders:term a catalytic event, something that's was a linchpin, you know, this was a
Tim Winders:moment in time that something occurred and it was, and that, and they intrigued me.
Tim Winders:So I'll, I'm going to follow up and ask a little bit more about them.
Tim Winders:And, and then we'll talk some business stuff.
Tim Winders:But one of them was you were going to medical school or you were.
Tim Winders:Leaning towards, or you were, you were heading towards medical school.
Tim Winders:Sounds like that was your trajectory, but it didn't sound like that's
Tim Winders:what you really wanted to do because you were open to something else.
Tim Winders:Tell me a little bit more about that because usually people that
Tim Winders:are going down that medicals, first of all, they've been groomed.
Tim Winders:A lot of people have been groomed by either family or their grades and they're
Tim Winders:going, and it's a commitment, but then something, I don't think it was a A snap.
Tim Winders:Tell me just a little bit more about it because I think it's part
Tim Winders:of the decision making processes that all of us go through.
Tim Winders:So what can we learn from that situation or that moment in time that, that
Tim Winders:Kim had medical school to all of a sudden working for this company that
Tim Winders:then led to what we'll talk about later, which is the actual franchise.
Kim Daly:Okay.
Kim Daly:Well, so back up and let me tell one more
Tim Winders:Oh, good.
Tim Winders:That's what the stories.
Kim Daly:okay.
Kim Daly:So I grew up in the Miss America pageant organization.
Kim Daly:I entered in one, my first pageant when I was 12 years old, I was
Kim Daly:Miss New Hampshire national.
Kim Daly:Preteen.
Kim Daly:I was 12 years old.
Kim Daly:That was 1984.
Kim Daly:Four years later, I went on and became Miss New Hampshire in 1988,
Kim Daly:and then four years later, I went on to become Miss New Hampshire in 1992.
Kim Daly:During that time, I was competing in talent shows, essay contests,
Kim Daly:every school play that I could be in.
Kim Daly:I loved the stage.
Kim Daly:I wanted an audience.
Kim Daly:I grew up wanting an audience.
Kim Daly:At one point, I won a talent competition and we were flown by the,
Kim Daly:a big talent agent to, Atlantic City.
Kim Daly:We sat in this hotel room and the guy said to my parents,
Kim Daly:we're going to make her a star.
Kim Daly:She's going to have to leave school.
Kim Daly:She's going to come to New York and we're going to make her a star.
Kim Daly:Now I was a straight A student, super conscientious.
Kim Daly:I was really into medical school, like my whole life.
Kim Daly:That was kind of like, I played like with, you know, when other kids were doing other
Kim Daly:things, I was playing with like models of the human heart and the human brain.
Kim Daly:And I was always interested in the human body.
Kim Daly:And so anyway, I, that's where, that's where the rubber met the road for me.
Kim Daly:I was like, I'm not going to leave school.
Kim Daly:And looking back, I say to my mom, Oh my God, you don't let a
Kim Daly:15 year old make that decision.
Kim Daly:Like you say, go.
Kim Daly:And if you don't like it, you can come back to school.
Kim Daly:My mother's we didn't know, like nothing like this had ever happened.
Kim Daly:I look at some of the, the people that are massive stars now.
Kim Daly:And I think that could have been me, but anyway, so I was on that trajectory.
Kim Daly:So then I put my head down, I'm going to medical school.
Kim Daly:And, but.
Kim Daly:A lot of pressure on myself, right?
Kim Daly:16 years.
Kim Daly:I was a 4.
Kim Daly:0 summa cum laude advanced, you know, all AP classes, a lot of pressure.
Kim Daly:And when I answered this classified ad, it was for a telemarketing
Kim Daly:job because I did that in college and I was really good at it.
Kim Daly:I went to Boston college and I worked for the alumni fund.
Kim Daly:And if you picked up the phone.
Kim Daly:You were going to give me money.
Kim Daly:And so they started out at work.
Kim Daly:They started dangling like carrots, you know, like you could warrant an
Kim Daly:extra 25 bucks, which is when you're in college, that's a lot of money.
Kim Daly:Right.
Kim Daly:And I was like, so competitive.
Kim Daly:I'm like, I'm winning it.
Kim Daly:And every single night I was on the phone, I won every single bonus.
Kim Daly:So I answered this classified ad for a telemarketing job because I
Kim Daly:knew I had skill and I enjoyed it.
Kim Daly:So you apply that to now it's in a franchise company and I'm watching all
Kim Daly:of these people just making money and living their dreams and it's happy.
Kim Daly:The franchise environment Is a culture of people helping people live their dreams.
Kim Daly:Like the entire industry is supportive of people's dreams.
Kim Daly:And so I got, you get a flavor of it.
Kim Daly:You'll find people in franchising never leave.
Kim Daly:Once you get into our universe, you very rarely go take a job somewhere
Kim Daly:else or go start a business outside.
Kim Daly:because it's such a happy place and I'm just no different.
Kim Daly:Once I found this.
Kim Daly:I just wanted more of it.
Kim Daly:And, and so I pursued that.
Kim Daly:And it's kind of funny that it took me about 20 years until the
Kim Daly:pandemic to turn on the camera and build a social media business.
Kim Daly:So I was doing live events for the first 18 years.
Kim Daly:I would travel and host live events.
Kim Daly:And that's how I got people who wanted to work with me.
Kim Daly:So I still had my stage.
Kim Daly:But in the, when, when the pandemic happened and I couldn't get on
Kim Daly:the airplane and go host my April event, I got in the fetal position
Kim Daly:for a little bit, because for 18 years, this is how I did it.
Kim Daly:And, but then I said, I'm not, I can figure this out.
Kim Daly:I'm a smart girl.
Kim Daly:I can figure this out.
Kim Daly:Turned on that camera and I'll tell you what, it is the greatest
Kim Daly:adaptation that ever happened to me.
Kim Daly:It's kind of funny that it took me all those years and a pandemic to wake
Kim Daly:up and be where I probably always, always should have been from day one,
Kim Daly:which is building the social media
Tim Winders:But, but it's interesting.
Tim Winders:All right.
Tim Winders:There, there's a, I'm so glad I asked this follow up question.
Tim Winders:I am married to a Miss America, uh, pageant person.
Tim Winders:And the, Kim, the story's even better than that.
Tim Winders:I was dating a local county pageant Miss America, and she introduced me
Tim Winders:to my current, my, my wife, you know,
Tim Winders:whatever, and I was smitten.
Tim Winders:It was love at first sight for me, and it was at a Miss America
Tim Winders:ball that Vanessa Williams was the reigning Miss America at that
Tim Winders:time.
Kim Daly:Back in 1984.
Tim Winders:I've got a picture of her with myself there, but so yeah,
Tim Winders:my, my wife was a Miss University of Georgia and another local pageant,
Tim Winders:so I'm very familiar with that.
Tim Winders:And, and you know what, she says something very similar.
Tim Winders:That she just wanted to be on a stage.
Tim Winders:She's a singer and, and she wanted to be in the Miss Georgia pageant
Tim Winders:because they had live orchestras.
Tim Winders:She always wanted to sing with a live orchestra.
Tim Winders:So
Tim Winders:I want to, I want to ask a little bit more to that.
Tim Winders:I think there's something with a personality.
Tim Winders:That has a desire to be on a stage.
Tim Winders:And I don't think it's just all about the applause.
Tim Winders:What, what do you think it is?
Tim Winders:That's been such a match for you.
Tim Winders:Here's the reason why I'm asking this, because there are people out
Tim Winders:there as we talk more business and all that, they're going to wonder
Tim Winders:if they're a good fit and I think something that we're conversing about
Tim Winders:here is going to give them some clues.
Tim Winders:So that makes sense.
Tim Winders:So,
Kim Daly:Well, it does, but there are so many franchises that don't
Kim Daly:need you to be the face of it.
Kim Daly:My business is an anomaly.
Kim Daly:It just suits my personality, you know?
Kim Daly:so what was your question?
Kim Daly:why do I like being unpaid?
Kim Daly:I'll tell you why.
Kim Daly:I don't know.
Kim Daly:This is what, this is what I would say in front of my parents, which would get
Kim Daly:a big, a big rise out of both of them because I'm a middle child and I have an
Kim Daly:older brother with special needs and a younger brother who could do no wrong.
Kim Daly:So in order for people to realize I was here, I had to be on the stage
Kim Daly:getting straight A's overachieving.
Kim Daly:Hello.
Kim Daly:Now, of course, my, We say this to my parents all the time.
Kim Daly:My parents are like, Kimberly, that is so not true.
Kim Daly:I'm like, you're only getting defensive because you know, there's truth in there.
Tim Winders:Yeah.
Tim Winders:And you know, that actually.
Kim Daly:order matters.
Tim Winders:That, that would, that would be my wife.
Tim Winders:She is performance oriented, has to always do well and all of that.
Tim Winders:And, and there's, there's not a right or wrong with that.
Tim Winders:That's just a personality style.
Tim Winders:And you're right there, you know, the business and all that.
Tim Winders:We see all personality styles and all that, but it.
Tim Winders:It actually does feed into people that do really, really well at stuff because you
Tim Winders:are, she is, you know, very, I think she was, she was, she was both a middle child.
Tim Winders:and a youngest child and An only child because of she had a younger brother
Tim Winders:that died of leukemia when she was eight.
Tim Winders:It was her father's second Marriage and she had older siblings that they
Tim Winders:later connected and so she had all that going on and so she is all about
Tim Winders:She feels as if she's got to perform.
Tim Winders:So anyway, that's that's that's that's
Kim Daly:I don't know if that's true, but that's just what I make true when
Kim Daly:my parents are around and listening.
Tim Winders:yeah, I think there's, and it's, and it's not a
Tim Winders:bad thing.
Tim Winders:It's not a, it's not
Tim Winders:a, uh, it's not a bad thing at all.
Tim Winders:It's
Kim Daly:Nobody in my family is like me.
Kim Daly:They're all engineers.
Kim Daly:They're all like, you know, data analysts.
Kim Daly:My brother works for a defense contractor.
Kim Daly:They're, they're like nerdy people.
Kim Daly:And I'm like the one with the personality.
Kim Daly:That's what I say.
Kim Daly:I'm like, I don't, which one doesn't belong?
Kim Daly:Me.
Tim Winders:cool how we, it's cool how we all fit together though.
Tim Winders:Isn't that, isn't that neat?
Tim Winders:How God made all of us with these unique personalities and situations.
Tim Winders:So, so the other thing I really cool about the Miss America pageant,
Tim Winders:I mean, when you're saying it, probably many people you talk to.
Tim Winders:Really don't understand what you're talking about.
Tim Winders:Well, I was a judge.
Tim Winders:I actually ran a local pageant.
Tim Winders:I, I was, I was involved.
Tim Winders:I mean, I, I'm, I,
Tim Winders:I understand that whole system and there's like anything, there's pros and cons.
Tim Winders:We won't get into any of that.
Tim Winders:Any of that.
Kim Daly:Really for me, Miss America represent the opportunity
Kim Daly:for personal development, right?
Kim Daly:That's really what it's about.
Kim Daly:It's a great playground for young girls to explore their talents, to develop
Kim Daly:talents, to develop interests, to become, to build confidence and interview skills,
Kim Daly:lifelong skills that will help you be a person of excellence later in your life.
Kim Daly:That's all it, it did, you know what I mean?
Kim Daly:I, I, I, I did it to the max because I thrived in that environment.
Kim Daly:I'm super competitive and I just loved it, but it's not for everybody and
Kim Daly:definitely not for every personality.
Tim Winders:Absolutely.
Tim Winders:And there's scholarship money involved too.
Tim Winders:I mean, there's, there's money
Kim Daly:On the scholarship money, I, I won so much, and
Kim Daly:you know what else I'll say?
Kim Daly:So when I was 12 and the first pageant I won, after that, my parents said,
Kim Daly:you know, if you want to continue doing this, we really can't afford
Kim Daly:to support this kind of hobby.
Kim Daly:It's a very expensive hobby.
Kim Daly:But my dad said, I will take you around our area and you can ask for sponsors.
Kim Daly:Now I hated him at the time for that, but from the time I was 13 years old, I
Kim Daly:started walking into businesses, looking adults in the eye and selling myself and
Kim Daly:my dreams and asking people to support me.
Kim Daly:By the time I got to the Miss New Hampshire, stage, I was the
Kim Daly:number one producer of sponsors and advertising dollars for
Kim Daly:the Miss New Hampshire pageant.
Kim Daly:so the years that I didn't win.
Kim Daly:They would still have me come and do host events because they
Kim Daly:knew that I could raise money.
Kim Daly:So listen, the skills that I have today are in part because of the
Kim Daly:person I was, you know, growing up and all the things I've done.
Kim Daly:And so it all works together.
Kim Daly:You know, like I think my parents didn't have enough money to help me buy a
Kim Daly:car and I had to go get a little job at this little cafe on the weekends.
Kim Daly:busing tables and I made every single car payment.
Kim Daly:And, you know, at the time, did I love it?
Kim Daly:Probably not.
Kim Daly:But like looking back, I'm like, you know what?
Kim Daly:It's an awesome experience.
Kim Daly:I remember paying off that 3, 000 car loan, you know, and like being like, I
Kim Daly:did it in that sense of accomplishment and all of those things probably make
Kim Daly:me a self starter, more motivated, have skill as a business owner.
Kim Daly:That I didn't, I, that I've just had because it's been a part of my life, my
Kim Daly:entire life, figuring out if I wanted to achieve something, how to make it happen,
Tim Winders:Yeah.
Tim Winders:I love how things layer on in our lives to build us into that person,
Kim Daly:don't need all of that to be a franchisee
Tim Winders:no, no, you know, you don't know, but
Kim Daly:like you, you can come from corporate America where you've
Kim Daly:worked for the paycheck and you're just get sick of it and now you're
Kim Daly:ready to create your own paycheck.
Kim Daly:So it doesn't have to be the way it worked out for me.
Kim Daly:That's just the way that it
Tim Winders:more question, one more question, into 9 11.
Tim Winders:I think you said you were 29 and that was a significant, uh, event because
Tim Winders:it kind of was, sounded like a bit of a wake up call or something for you.
Tim Winders:Have you ever put thought into this?
Tim Winders:One of these hypothetical questions that really are almost unanswerable,
Tim Winders:but I'm going to ask it anyway, because.
Tim Winders:I'm the guy asking the questions.
Tim Winders:Have you ever put thought into what if there hadn't been an event like a 9 11?
Tim Winders:Would you have, would you gone through some burnout?
Tim Winders:Were you getting close to doing something different?
Tim Winders:Would you think you would have morphed into that?
Tim Winders:I mean, that's, that's, I know it's a, not a cut and dry
Tim Winders:question, but any thoughts on that?
Kim Daly:Well, I might not have, I know, I am not a, what if kind of a person
Kim Daly:anyway, like I just keep moving forward.
Kim Daly:I mean, I, I was going to make it as an entrepreneur.
Kim Daly:I was making it, but the path I was on required me to attract big private
Kim Daly:equity dollars to really fund that.
Kim Daly:And when you look back, you think how many of those.
Kim Daly:com's really, you know, You know, yeah, might I have made a bunch
Kim Daly:of money at a young age and then turn that into something else?
Kim Daly:Sure.
Kim Daly:Met somebody that opened a door and went a different way, but the
Kim Daly:way that my path has, you know, opened, like I've always felt like
Kim Daly:I'm exactly where I am meant to be.
Kim Daly:I, I am thriving and have been in my business for so many years.
Kim Daly:And the last couple of years, I've been a little bit antsy for more, you know,
Kim Daly:I, I made history 13 years ago and I've been riding that and mastering that.
Kim Daly:And then about two or three years ago in 2020, I was like, I'm
Kim Daly:ready for the next mountaintop.
Kim Daly:And it took me a while to figure out what it was I wanted to build
Kim Daly:and, and then to get the gumption to move from my comfort zone.
Kim Daly:into the uncertainty, but I started late last fall and really, you know, started
Kim Daly:building, scale into what I'm doing.
Kim Daly:So now I'm both the franchise preneur and the entrepreneur in 2024 because I'm
Kim Daly:building the first ever scaled version of what I do as a franchise consultant.
Kim Daly:But I'm only doing that, Tim, because You mentioned that I'm the mindset coach.
Kim Daly:My heart really is in what I call the blue ocean space and franchising
Kim Daly:of helping people to the second.
Kim Daly:Yes.
Kim Daly:So the first yes is saying yes to the dream to own your business.
Kim Daly:And I've been doing that for 22 years, but the second yes is showing up to the first.
Kim Daly:Yes.
Kim Daly:Showing up to yourself and your dreams.
Kim Daly:As a business owner.
Kim Daly:And that's where my heart really is.
Kim Daly:And there are no really big names in business coaching
Kim Daly:within the franchise industry.
Kim Daly:I have a voice, I have a platform, I have relationships and that's where I'm going.
Kim Daly:So here I've been the franchise preneur, but now I'm spinning out
Kim Daly:again as an entrepreneur to develop this whole new platform that I think
Kim Daly:could be kind of like my, my swan song to the franchise industry.
Tim Winders:Well, you know, one of the things as a coach myself, and as someone
Tim Winders:who's, I think I was wired to coach from early on in my life, it is, there's an
Tim Winders:aspect of coaching that's very one on one.
Tim Winders:And so scaling it is, is fascinating.
Tim Winders:we scaled a, a business in the real estate investing world.
Tim Winders:I, I think beyond what I ever thought we could, all that changed in a way.
Tim Winders:We don't want to get into that story here.
Tim Winders:But.
Kim Daly:Heh.
Tim Winders:But I think it's fascinating that, that you're doing that.
Tim Winders:I want to, I want to come back to that.
Tim Winders:I want to, I now want to circle back to just like the foundational
Tim Winders:entrepreneur franchise, that we were discussing at the beginning.
Tim Winders:And, and I had a conversation with someone recently that were on the podcast.
Tim Winders:I wish I could remember.
Tim Winders:I may include it down in the links, but I asked the question, are there some
Tim Winders:people that want to be an entrepreneur?
Tim Winders:But they may not have, and I don't, this is going to sound a little
Tim Winders:negative and I know you're going to jump on me here, but that's okay.
Tim Winders:They may not have all the skill sets that the entrepreneur, the traditional
Tim Winders:entrepreneur that we have, or they may not want to do all of those
Tim Winders:pieces that you talked about earlier, or they may not need to do them.
Tim Winders:And so, I, I actually wonder if there are a lot of people out there that
Tim Winders:are pursuing quote unquote, what we would call maybe the do it by yourself.
Tim Winders:If it is to be, it's up to me.
Tim Winders:Entrepreneur route that really should be plugging into a bigger system.
Tim Winders:That might be a little bit of a softball question for you.
Tim Winders:But, but I mean, What do you see from people that have maybe tried
Tim Winders:entrepreneurship and maybe haven't succeeded that then they step over into
Tim Winders:some of the things that you're doing?
Tim Winders:Maybe more of a, I'm, I'm a systems engineer from Georgia Tech.
Tim Winders:So I'm going to, I look at franchises being systems.
Tim Winders:So they step into a system.
Tim Winders:Anyway, I'll stop talking, just respond to whatever you
Tim Winders:want to with what I just said.
Kim Daly:Yeah, no, I mean, former entrepreneurs are the easiest people.
Kim Daly:Even if they were successful, they're the easiest people to convince of
Kim Daly:the value proposition of a franchise because starting a business once in
Kim Daly:your lifetime is enough for most people because it's a lot of hard work, right?
Kim Daly:All that figuring out part.
Kim Daly:It takes time.
Kim Daly:It takes money.
Kim Daly:It takes trial and error.
Kim Daly:It takes blood, sweat and tears.
Kim Daly:That when you pay a franchise fee and know that you have ready made
Kim Daly:access to things that already work And you just get to put your head
Kim Daly:down and just start executing now.
Kim Daly:It's not dummy proof It still requires an owner with a brain to show up.
Kim Daly:It still requires the owner of the franchise to grow into the role.
Kim Daly:Because many times people coming from a corporate background, when
Kim Daly:I'm matching people to a franchise, I am looking at their core skills.
Kim Daly:were you an HR professional?
Kim Daly:Were you an outside sales guy?
Kim Daly:Right?
Kim Daly:so we can take what you liked about.
Kim Daly:Your corporate skillset and then apply that to how you're
Kim Daly:going to spend your time as a business owner in your franchise.
Kim Daly:But if you're going to be the business owner, you can't just be the sales guy.
Kim Daly:Cause if you ever want to have scale, you're going to
Kim Daly:have to hire some salespeople.
Kim Daly:So you're going to have to learn a management skill or two.
Kim Daly:Right.
Kim Daly:You're going to have to learn how to work a P& L if you've never done that before.
Kim Daly:And that's okay.
Kim Daly:You just, it's a growth mindset.
Kim Daly:I always say that owning a business is just a playground for
Kim Daly:personal and professional growth.
Kim Daly:And to the extent that you succeed at the personal and professional
Kim Daly:growth, you get the financial growth.
Kim Daly:Everybody wants the financial growth, but I'm like the, the re the receiving
Kim Daly:part only happens after you've given.
Kim Daly:So you have to be the one giving.
Kim Daly:Now, the franchise system is going to teach you how to very quickly give,
Kim Daly:especially if you're stepping into a brand that has brand equity, right?
Kim Daly:When you, when you open your doors, people already know what it is.
Kim Daly:And so they start coming in, but if you're entering as a pioneering brand, you know,
Kim Daly:bringing a new brand to your market, that name brand recognition may not be there.
Kim Daly:So you might have to be a little bit more of the storyteller.
Kim Daly:But you also, you also probably have a greater exit strategy when the world wakes
Kim Daly:up and everybody wants that new brand and you have the most established locations
Kim Daly:in a great part of your community.
Kim Daly:That's when you have built the greatest.
Kim Daly:Exit strategy for yourself in a franchise.
Kim Daly:So when you look at okay, what are the goals of this business?
Kim Daly:If someone says I want to build something and sell it in seven
Kim Daly:to 10 years Entrepreneurship Is probably not the best path.
Kim Daly:You may spend half of that just trying to figure out how to make money
Kim Daly:Nevermind scale to build wealth, right?
Kim Daly:And if you're part of a franchise, the 7 to 10 year period aligns perfectly
Kim Daly:with your franchise agreement.
Kim Daly:Most franchise agreements are 10 year agreements.
Kim Daly:Right?
Kim Daly:So you get in, you get up your own learning curve, you get your
Kim Daly:first million within a couple years, you start doubling that.
Kim Daly:You build real value.
Kim Daly:You add teams of people, you start scaling it.
Kim Daly:You have brand equity now because the brand is maturing.
Kim Daly:And this is where private equity dollars come in and say, we'll buy your stores.
Kim Daly:right?
Kim Daly:Or your locations, your territories.
Kim Daly:this is where you just hire a business broker and you get a three or four
Kim Daly:multiple of what you've built.
Kim Daly:If it's just a good, solid business that has served its purpose in your
Kim Daly:life and you're ready to move on.
Kim Daly:Maybe you decide during that time period, it's not, I don't really want to sell it.
Kim Daly:I want to give it to my kids.
Kim Daly:Okay, cool.
Kim Daly:You have that option too.
Kim Daly:So It really comes back to Tim.
Kim Daly:Like when you say you want to own a business and you define success for
Kim Daly:me, you talked about defining success.
Kim Daly:I ask everybody, what is your definition of success?
Kim Daly:Look what does it feel like?
Kim Daly:When do you get there?
Kim Daly:How are you going to know you're there?
Kim Daly:Right.
Kim Daly:And then I bat with my knowledge and relationships and franchising.
Kim Daly:I serve up the options based on the business being the vehicle.
Kim Daly:Driving those outcomes for your life personally,
Kim Daly:professionally, and financially.
Tim Winders:I want to do, there's at least three things that I want
Tim Winders:to do before we, we finish up here.
Tim Winders:I want to talk about the person that is looking at being a business owner.
Tim Winders:Maybe they've been a business owner in the past, entrepreneur or
Tim Winders:whatever, and they are intrigued and interested in a franchise.
Tim Winders:and I'm like, tell you all three things I'm going to ask you now, and
Tim Winders:then we're going to take each one.
Tim Winders:Then I want to talk about how one can determine whether a match.
Tim Winders:You mentioned match earlier and I want to talk more about that because
Tim Winders:what I like to understand is all the different types of franchises
Tim Winders:that are currently out there.
Tim Winders:I know you can't list out the 2000 ish or whatever that you rep, but I would love, I
Tim Winders:like to know, I mean I recently ran across someone this, sometimes I work with the
Tim Winders:owner that is attempting to franchise.
Tim Winders:Like a pressure washing business that i'm going pressure washing business.
Tim Winders:That's intriguing or someone who puts coatings on garage floors That are in
Tim Winders:the process of developing a franchise like going that actually that actually
Tim Winders:is pretty big and also Those type things and then the last thing I want to talk
Tim Winders:about is the scale Ability type question.
Tim Winders:So those are the three Categories, I think i'm subject to change my mind.
Tim Winders:So but anyway, let's talk about And I don't know if there's a profile I don't
Tim Winders:know if there's a type I kind of feel like if I bring this up, you're going
Tim Winders:to say no anyone, but I, I do want to know, I love the positive aspect, but
Tim Winders:you can tell me I'm trying to dig.
Tim Winders:I do want to know.
Tim Winders:Is there anyone that if they come to you and they say a few things, you kind of
Tim Winders:go, Ooh, they're going to be a target.
Tim Winders:They're going to be a tough fit.
Tim Winders:you can tell I'm trying to get you to say negative.
Kim Daly:Tell you a Good.
Kim Daly:story.
Kim Daly:Like I'll tell you a good story.
Kim Daly:So like truly business ownership is not for everybody, Tim.
Kim Daly:And it is not my job to play God with your life.
Kim Daly:I'm never going to tell you if this is the right thing for you.
Kim Daly:I'm going to teach you.
Kim Daly:What are the questions to ask who to ask them to and how to
Kim Daly:figure it out for yourself.
Kim Daly:But here's why I don't play God with people's lives.
Kim Daly:This happened years ago when I was a very young consultant.
Kim Daly:I met a guy and to your point, that's how I felt.
Kim Daly:The first time I met this guy, I was like, dear Lord, I do
Kim Daly:not want this on my conscience.
Kim Daly:This guy is never going to be successful.
Kim Daly:What am I going to do?
Kim Daly:So I called one of my good friends at one franchise and I said, Hey, I'm
Kim Daly:going to send you a lead and I need you to challenge him and help him figure
Kim Daly:out he should not own a business.
Kim Daly:Now my process is to show three to five concepts.
Kim Daly:I only showed this guy one because I wanted to get rid of him for
Kim Daly:his sake, not for mine, right?
Kim Daly:I only get paid if you say yes to a franchise, so it doesn't benefit me.
Kim Daly:But I didn't want it on my conscience, so I served up the guy,
Kim Daly:the franchisor, challenged him.
Kim Daly:A few weeks later, he called me back.
Kim Daly:He's like, Kim, I can't figure out a reason not to award this guy a franchise.
Kim Daly:Right?
Kim Daly:Like every, every challenge I've, I put in front of him,
Kim Daly:he just keeps rising above it.
Kim Daly:Well, that guy today, he's in Maine in a single territory, in a system of 900
Kim Daly:franchisees, and he's in the top 25.
Kim Daly:Performers, not 25%, top 25 out of 900 people.
Kim Daly:He has a multi million dollar business.
Kim Daly:So who am I to play God with anybody's life?
Kim Daly:Now that guy used his franchise opportunity to change his life.
Kim Daly:I'm sure he had a ton of personal growth to go through
Kim Daly:based on when I first met him.
Kim Daly:I think he was clinically depressed.
Kim Daly:He was totally introverted.
Kim Daly:Like all of the things that you're like, how are you going to own a
Kim Daly:business if you want to be customer facing or even manage people, right?
Kim Daly:Like he just didn't exude that to me.
Kim Daly:Now we didn't have zoom back then.
Kim Daly:So this was all over the phone.
Kim Daly:I might've missed some things, but his tone, his, you know, energy.
Kim Daly:All of that was way off for me, but I put him in front of a really solid franchise
Kim Daly:or, and he followed their systems and he worked it out and he made it his own
Kim Daly:and here he is today living his dream.
Kim Daly:So I am not going to tell you if you're suited to own a franchise, you're going
Kim Daly:to have to figure that out for yourself because on the flip side, I've definitely
Kim Daly:worked with people where I was like, Oh, this is my guy, or this is my girl.
Kim Daly:You know, and then two years later, the franchisor calls and says, Hey,
Kim Daly:you know, did you hear from so and so?
Kim Daly:And I never do.
Kim Daly:I'm like, mom, nobody ever calls me when it's going bad.
Kim Daly:And, unless it's really bad and they really want to complain.
Kim Daly:But you know, I think the reason tan people don't call me is I'm
Kim Daly:really big on accountability.
Kim Daly:Like this is a world of ownership and that kind of falls deaf on ears
Kim Daly:sometimes because in a franchise, the franchisor is a very easy scapegoat.
Kim Daly:And I get it because I'm in a franchise and for eight years, I was waiting
Kim Daly:for somebody else to do it for me.
Kim Daly:I was waiting for everything else to change so I could have a better business.
Kim Daly:But it wasn't until I woke up and said, nobody's coming.
Kim Daly:Nobody's going to do it for you, Kim.
Kim Daly:You got to do it for yourself.
Kim Daly:And one year later, everything was different.
Kim Daly:Not just for me, but for my entire industry.
Kim Daly:Because of what I created.
Kim Daly:So the power of the mind, once you figure out the, you, if you're
Kim Daly:waiting on the world to change, that's a song, thank you, John Mayer.
Kim Daly:If you're waiting on the economy, if you're waiting on the franchise,
Kim Daly:or if you're waiting on anybody.
Kim Daly:To do for you what only you can do for yourself.
Kim Daly:You're going to be waiting forever, which is the same conversation
Kim Daly:I have with people when they're worried about a recession.
Kim Daly:I'm like, if you're worried about it, you're going to worry about it forever.
Kim Daly:So there's two ways to look at it.
Kim Daly:If you think we're in a recession by now.
Kim Daly:It's the hardest it's ever going to be for you.
Kim Daly:And when it's over, you're going to be like, I got muscle.
Kim Daly:I'd never have to worry about a recession again, because guess what?
Kim Daly:If you're going to be a business owner, it's got to come back around.
Kim Daly:Now you're like, check that off the list.
Kim Daly:Don't have to worry about it.
Kim Daly:Or don't ever buy a business because you can't control the economy.
Kim Daly:And so if you, if you think you have to, in order to be successful, it's
Kim Daly:probably best that you don't own a
Tim Winders:I do agree.
Tim Winders:I
Tim Winders:mean, one of the things we try to do, I was, you know, we got pandemics.
Tim Winders:We got it.
Tim Winders:There's always something going on.
Tim Winders:I've, I study history a lot and there's never a perfect time.
Tim Winders:There is one thing that I loved about what you said though, and
Tim Winders:maybe I'm going to get you to say just a little bit more about it.
Tim Winders:You said that number one, you didn't judge.
Tim Winders:And I, and I like that because I've been in very similar situations where
Tim Winders:I thought this person going to be a home run, this person, not so sure.
Tim Winders:And I, I have been wrong also.
Tim Winders:I think we do get sort of good at it, but not great, but you put them
Tim Winders:in, this is me using my term again, you put them in the system and you
Tim Winders:sort of let the system work it out.
Tim Winders:So there, so there's got to be, I guess.
Tim Winders:I, I, the term I use is people qualify themselves or disqualify themselves.
Tim Winders:You, you,
Tim Winders:you, you introduced the guy and this franchise or went through their process.
Tim Winders:They probably have a process to make sure they've got a good match too.
Tim Winders:And, so talk a little bit about those processes or just anything you
Tim Winders:want to say about it, because that seems important also for each type
Tim Winders:of franchise or business that's out there, they probably have their own
Tim Winders:Criteria or things that they might be looking for would that be correct?
Kim Daly:Totally true.
Kim Daly:And if they don't have a process, it's a huge red flag.
Kim Daly:I mean, look, you're buying a franchise, which is a proven process.
Kim Daly:If the development team doesn't have a process to teach you
Kim Daly:about the process, red flag.
Tim Winders:And it's
Tim Winders:and it's not just does the check clear it's not just does the check clear
Tim Winders:that's not the only process Right,
Kim Daly:Not in my world.
Kim Daly:I'm sure in the big bag world of franchising, there are those franchises
Kim Daly:that will just take your money and not really care, but not with the,
Kim Daly:the, what I call like my little boutique world here in franchising.
Kim Daly:You know, we try to really pride ourselves working with the
Kim Daly:best of the best franchisors.
Kim Daly:So yes, it's my job.
Kim Daly:If you come to me to say, I want to explore franchising, it's my job to put
Kim Daly:you in play, if you will, to use your words, to help you learn what you don't
Kim Daly:know, so you can figure out for you, if this is the right thing for you.
Kim Daly:So the first two things that people have to figure out is money.
Kim Daly:Our money and time or timing.
Kim Daly:But in my process, because I've been doing this for 22 years, we're going
Kim Daly:to bring the elephant out, which is money in our very first in depth call.
Kim Daly:So some people disqualify themselves right after that.
Kim Daly:And that's why I've learned to do it that way.
Kim Daly:Not to be mean, but because if you want to make it about money, let's make it
Kim Daly:about money in 30 minutes, not six weeks.
Kim Daly:Right?
Kim Daly:We're going to lay it out.
Kim Daly:You're going to understand what I'm talking about.
Kim Daly:Every franchise business costs.
Kim Daly:And listen, I don't ever believe that anybody wants to disqualify themselves.
Kim Daly:But sometimes the money is a fact.
Kim Daly:If you don't have enough, it's not the right time.
Kim Daly:So let's just uncover that now.
Kim Daly:And you're going to go away with wind in your sails, not defeated, because
Kim Daly:you're going to know exactly how much money to save and when to call me back.
Kim Daly:I will work for your future lead all day long, right?
Kim Daly:no, that's awesome.
Kim Daly:And you're going to stay connected to me because I invested some time to help you.
Kim Daly:Figure something out that's important to you, right?
Kim Daly:If you want to know, like, why would you do that, Kim?
Kim Daly:Because it's the right thing to do.
Kim Daly:And because, you know, I don't have to kill what I eat, what I kill today.
Kim Daly:I can be the farmer just planting, you know, working the land,
Kim Daly:waiting for you to come back.
Kim Daly:I have, I've had so many people come back in three years or five
Kim Daly:years when they were finally ready.
Kim Daly:Now, the other thing is time or timing.
Kim Daly:So a business needs a certain amount of time by an owner and different
Kim Daly:businesses need varying amounts of time.
Kim Daly:Some very full time, some less, but it does need time.
Kim Daly:And so if you're super, super busy with kids and W 2s and, and nothing can be
Kim Daly:compromised, you're going to figure out.
Kim Daly:Very quickly, there's no time in your life.
Kim Daly:And if you're not willing to prioritize the business,
Kim Daly:then it's not the right time.
Kim Daly:And then other times it's just timing and timing is usually
Kim Daly:more coordinated with money.
Kim Daly:But so in my process, Tim, those two things get covered in the first two weeks.
Kim Daly:So I guarantee you, if you are not ready for this, you
Kim Daly:are going to figure this out.
Kim Daly:And I'm also helping people, giving them an out because there's no obligation.
Kim Daly:You are not offending me.
Kim Daly:If you take yourself out of the process, you can't know if franchising
Kim Daly:is for you, unless you're willing to ask questions and go down the path.
Kim Daly:The vast majority of people I work with.
Kim Daly:Will not invest in a franchise, right?
Kim Daly:So people think, I think I'm wasting your time.
Kim Daly:I'm like, don't, don't think so much because this is not right for everybody.
Kim Daly:If I told you that I'm one out of five or one out of four, whatever
Kim Daly:my one out of three, whatever the number is, let's pick one out of five.
Kim Daly:That means four out of five people that I'm talking to today.
Kim Daly:are not the person I'm looking for.
Kim Daly:And you could be that person, but I don't know.
Kim Daly:You're the one who's going to present whether you're in the group of four,
Kim Daly:you're in the group of five, you're in the, you're the one, you know, one out of
Kim Daly:five.
Kim Daly:So stop trying to manipulate it.
Kim Daly:Just let the process work.
Kim Daly:Now, if you're going to go on and become an owner, It takes me about one
Kim Daly:to two months to have you through the franchisor's process, funneled down
Kim Daly:to one concept, financing, all lined up, all of your questions answered,
Kim Daly:managing your fears, your highs and lows, getting your spouse on board, that's
Kim Daly:about a one to a two month process.
Tim Winders:So if someone begins going through that process and and
Tim Winders:you know, it looks Still promising.
Tim Winders:Tell me, and this is, you know, I don't know if this is a list.
Tim Winders:I don't know if this is stories, but give me some examples of businesses
Tim Winders:that are now franchise businesses.
Tim Winders:And I know you work with a lot of them.
Tim Winders:You're matching up, but I'm, I'm a business junkie.
Tim Winders:I love hearing, and I, I'm seldom surprised, but.
Tim Winders:Surprise me with something that says, Tim, did you know that blank is now a
Tim Winders:franchisable model or something like that?
Tim Winders:You could, you can do whatever you want with it.
Tim Winders:But I just love to hear the different things that people are now with that
Tim Winders:system, with that structure, using that to expand and grow businesses and allow
Tim Winders:other people to be owners along the way.
Tim Winders:It's
Kim Daly:It's really the most fun part of what I do is just the gasps
Kim Daly:that people have when they're like, you know, but hopefully I eliminate
Kim Daly:that by the time we get to presentation by massaging this conversation when
Kim Daly:we're in our consultation together.
Kim Daly:But one of the, one of the most fun runs I've ever had with a
Kim Daly:company was called smash my trash.
Kim Daly:You ever heard of this brand, which is a commercial trash compactor.
Kim Daly:So it's a simple operation with an inside salesperson and a CDL license driver.
Kim Daly:And maybe one other person on the, on the truck, it's a expensive
Kim Daly:equipment, but great tax deduction.
Kim Daly:And you literally go into businesses that have, dumpsters and you put
Kim Daly:this huge rolling pin down into the dumpster and the thing is so strong.
Kim Daly:It could, it can, it can like.
Kim Daly:if you think of stepping on a Coke can and flattening it like a
Kim Daly:pancake, it can take a steel drum and flatten it like a pancake.
Kim Daly:But it could, it could be a hotel.
Kim Daly:It could be a construction site.
Kim Daly:It could be, like a, a machinist shop where they're just
Kim Daly:throwing all kinds of stuff in.
Kim Daly:And this is a green company because it's reducing.
Kim Daly:The Holloway volume, right?
Kim Daly:The viewers, fewer times that the, you have to come and remove and dump
Kim Daly:this thing because it's full for me.
Kim Daly:So that was one of the most fun runs we've ever had, but I love the
Kim Daly:epoxy company that you mentioned.
Kim Daly:We have multiple versions of that in franchising.
Kim Daly:We have a franchise.
Kim Daly:We have a couple of brands and franchising that paint parking lots.
Kim Daly:So the big guys come in and roll out the cement, but they don't like to
Kim Daly:come back with the templated equipment and actually paint the lines, but
Kim Daly:think about apartments and HOAs and shopping plazas and schools.
Kim Daly:You know, in healthcare facilities and even as state and county regulations
Kim Daly:change around how many handicap or disabled spots you have to have, then
Kim Daly:those lines have to be repainted.
Kim Daly:And so, and even by weather, you know, events by sun and rain and snow, those
Kim Daly:parking lots have to be repainted.
Kim Daly:So who would know that that's a franchise?
Kim Daly:Power washing, fencing, The home services space is an awesome space, like low
Kim Daly:investment, low fixed costs, recession resistant, because we're going to always
Kim Daly:spend money to, you know, maintain our properties, whether it's inside the home
Kim Daly:or outside the home, senior care, pet services, or have exploded since 2020.
Kim Daly:Grooming, especially, but all kinds of businesses in the pet space from boarding.
Kim Daly:To grooming, to whole foods for pets, to, I mean, the list of
Kim Daly:options is completely endless.
Kim Daly:The anti aging space is another really fun space that I'm having a blast with
Kim Daly:because personally, I'm totally into it.
Kim Daly:so like the cryotherapy, the, the IV drip bars, all of that, you know,
Kim Daly:that's, that's making a huge, wave.
Kim Daly:Anti aging skincare.
Kim Daly:To beauty brands.
Kim Daly:I mean, that's like the most recession resistant thing you could ever do in your
Kim Daly:life because women, I always say, look, it is like when, when Nancy Pelosi, I
Kim Daly:don't remember, I'm not an anti Pelosi fan, but I don't know if you remember
Kim Daly:when, during the pandemic, she was caught.
Kim Daly:Getting her hair colored at the time when nobody could go to the salon.
Kim Daly:And I was like, you go girl, right?
Kim Daly:She was just doing what the rest of us wanted to do.
Kim Daly:Like we women are not going to stop spending money on our hair,
Kim Daly:our skin, our nails, our lashes, you know, things that give us that
Kim Daly:confident feel or edge that help us present our best selves to the world.
Kim Daly:You cannot.
Kim Daly:Go wrong in a beauty industry.
Kim Daly:And so those businesses are always booming and men own them.
Kim Daly:Cause men look, if you have a wife, daughter, girlfriend, you
Kim Daly:might see the credit card bill.
Kim Daly:And so it'd be like, well, I'm not the avatar, but I know the people who are,
Kim Daly:and I know how much those services cost and what women are spending.
Kim Daly:So there's just endless options.
Kim Daly:If your mind is open to it.
Tim Winders:fascinating because like you said earlier, you know, food and
Tim Winders:retail, Traditionally, probably what a lot of people have is their paradigm.
Tim Winders:I remember when we were in New Zealand, my wife and I spent some, a few months
Tim Winders:over in New Zealand a few years ago, and there was a subway on every corner.
Tim Winders:And there was a pizza hut just about everywhere and Burger King.
Tim Winders:And I'm sitting here thinking, gosh, this is subways are everywhere.
Tim Winders:And you know, I think they probably threw too many of those out there,
Tim Winders:but that's a whole nother thing.
Tim Winders:But, but it is fascinating and I love hearing the stories of businesses that
Tim Winders:are able to be, you know, the one model, but then also to scale to be a bigger
Tim Winders:and to take advantage of the system.
Tim Winders:And so, so that's 1 of my final questions here, and this is the scale.
Tim Winders:One of the things I, I guess this could be a mistake that I see some
Tim Winders:people making franchise is they'll use, I'm going to use negative language.
Tim Winders:I'm going to say this, that people will buy a job and they're not that
Tim Winders:much different than what they were in either their corporate gig or
Tim Winders:whatever they were doing before.
Tim Winders:And I think if it's, if they're just one and done, that may be the case.
Tim Winders:But you talked about scaling, you talked about having multiples.
Tim Winders:I went to high school with a family that by the time we were in high
Tim Winders:school, they had 13 McDonald's and now she's now the, the daughter owns them.
Tim Winders:And they were the most successful people around.
Tim Winders:We, they were the people that actually had money.
Tim Winders:So talk about.
Tim Winders:The, and I guess, and I guess you get involved with that with coaching people.
Tim Winders:So you had to go from the one to the many, talk about that briefly, as we finish
Tim Winders:up here with a, with another question or two, because I think that's the
Tim Winders:picture that a lot of people need to get.
Tim Winders:It's not
Tim Winders:just going in and working in one, but it's beginning to
Tim Winders:oversee the scale of multiples.
Kim Daly:Yes.
Kim Daly:And, and if you, if you do come in to franchising, I think
Kim Daly:it's, you have to be clear.
Kim Daly:It's easier if you're clear from the beginning that you want to
Kim Daly:be more of the empire builder.
Kim Daly:There are definitely franchise options that want owner operators.
Kim Daly:They want you in it.
Kim Daly:They want you doing it, sleeves rolled up, but that's not really
Kim Daly:the class of franchises that I'm working with most of the time.
Kim Daly:Just based on how I prospect and the type of people that I'm
Kim Daly:attracting to me, which are.
Kim Daly:Busy like dentists or doctors and they own practices or their W2 CEOs or high level
Kim Daly:managers or outside salespeople, medical device people, but they're looking for a
Kim Daly:way out of trading their time for money.
Kim Daly:So to your point, not going to go buy a business and then trade my.
Kim Daly:My time for money over there in my own business.
Kim Daly:I didn't get me anywhere.
Kim Daly:Right.
Kim Daly:More headache actually.
Kim Daly:Right.
Kim Daly:So you have to kind of connect yourself to the right franchise
Kim Daly:or that's looking for you there.
Kim Daly:They have the skill and the, in their training.
Kim Daly:To help you visualize going from starting with a general manager and
Kim Daly:then adding that team as you go.
Kim Daly:But as an owner, what's on you is the owner that you enter as is not going to
Kim Daly:be the owner you need to be to go from.
Kim Daly:Two to three, three to four, right?
Kim Daly:A single unit owner starting entering a market has one mindset.
Kim Daly:And that's why it's very helpful.
Kim Daly:If you kind of come in and most of my people, I coach them.
Kim Daly:If you want those additional stores, you've got to put the
Kim Daly:pin in the map up front, because there's no first right of refusal.
Kim Daly:The franchise was not waiting for you to come back in a year and be
Kim Daly:like, well, I wanted that territory.
Kim Daly:That's sold, right?
Kim Daly:So you have a development agreement where you're committing to opening
Kim Daly:three stores over the next three years.
Kim Daly:And so your mindset is first on getting all three stores open.
Kim Daly:It's the growth mindset, and then it's the mastery mindset.
Kim Daly:And then that way you're looking at all three stores producing
Kim Daly:an ROI versus needing any one store to be the end all be all.
Kim Daly:And just like in Any portfolio, the more diversified you are,
Kim Daly:the safer the whole thing is.
Kim Daly:Right.
Kim Daly:And so it, it just works better.
Kim Daly:The mindset you're less like micromanaging because you have your bigger thinker.
Kim Daly:But again, don't hear me say that if this isn't you, there's not
Kim Daly:an option in franchising for you.
Kim Daly:There are absolutely options where owners start out in it, like budget
Kim Daly:blinds, one of the most successful franchises I've ever worked with.
Kim Daly:Pretty much everybody buys that to be have no team, but now they
Kim Daly:have people that do 200, 300, 000 a month in window treatments.
Kim Daly:They are not without a team, but they started where they started and
Kim Daly:then they saw how it could grow.
Kim Daly:And little by little they became the owner who wanted to take on more installers and
Kim Daly:a couple of designers and maybe even open a small showroom to carry your most, you
Kim Daly:know, the products you sell the most and have a bigger presence in the community.
Kim Daly:But Budget Blinds as a franchise is the largest mobile window
Kim Daly:treatment franchise in the world.
Kim Daly:So, That's the adaptation that people who wanted scale grew it into.
Kim Daly:It's not how you have to be to be successful in that franchise.
Kim Daly:So this is why if you're out there on your own, trying to match an opportunity to
Kim Daly:your goals, I don't know how you do it.
Kim Daly:You need someone like me.
Kim Daly:I mean, I'm obviously biased, but I also just don't get how you would do it.
Kim Daly:I know what franchisors.
Kim Daly:You can lean into that, have the structure in place for you to
Kim Daly:validate with other owners who are going to resonate with you, right?
Kim Daly:If you're, if you want to be a multi unit owner and you validate
Kim Daly:with a franchise where everybody is single focused, it doesn't resonate.
Kim Daly:Those aren't your people.
Kim Daly:And in franchising, that's ultimately what you're doing is buying people, right?
Kim Daly:You're buying systems, but you're buying leadership and culture and vision and
Kim Daly:A mastermind of other franchisees who could help you and work alongside of you.
Kim Daly:So if you enter into a franchise where it's a system, a culture
Kim Daly:where they're encouraging two and three units on average, and that's
Kim Daly:who you want to be, then you're going to align with those people.
Kim Daly:And how they started their business, where they are now, it's going to
Kim Daly:be more in sync with your vision.
Kim Daly:So, and that's, again, I cut through all of that clutter.
Kim Daly:You don't have to figure that out, or you just, you just get to take it for granted.
Kim Daly:I got the relationships.
Kim Daly:I'm going to narrow this down to three to five for you.
Kim Daly:So we're going to hit the ground running with exactly the right models.
Kim Daly:that match the goals that you have and the owner you want to be.
Tim Winders:It's very good.
Tim Winders:I'm pressed for time here, but I want to ask one question and I want to,
Tim Winders:I'm just going to kind of ask for as quick of a response as you can.
Tim Winders:I'm looking for just a mindset tip for the person that's listening in.
Tim Winders:And, and it could be franchise leaning.
Tim Winders:It could just be business owner.
Tim Winders:We have a lot of business owners, leaders, people in ministry, business, all that.
Tim Winders:Just, I know you're big on mindset.
Tim Winders:I listened to your daily grind over on your podcast, some and things
Tim Winders:like that, that you're putting out.
Tim Winders:Just if you could just leave just a quick mindset tip for the listener,
Tim Winders:before we finish up with a couple of things, what would that be?
Kim Daly:Well, I think the number one thing that holds people back,
Kim Daly:well, it's fear, but disguised as limiting beliefs, right?
Kim Daly:And what we have to always remember is that we are the
Kim Daly:creators of our own reality.
Kim Daly:So what you firmly believe to be true, you will make that your reality.
Kim Daly:So if someone, the way that it applies in what I do, people say, well, that
Kim Daly:business isn't going to work in my area.
Kim Daly:I'm like, okay, so it works everywhere else, just not in your area.
Kim Daly:Okay.
Kim Daly:So I'm not going to really challenge you too hard on that other than to go
Kim Daly:out and validate with a lot of other franchisees in other areas to see
Kim Daly:how it's working for them everywhere.
Kim Daly:But if you can't move past that, you should not move forward.
Kim Daly:Because if that is your firm belief, this will work
Kim Daly:everywhere, but not where I live.
Kim Daly:You're a hundred percent correct.
Kim Daly:You will go out and you will make that true.
Kim Daly:So this world of business ownership is about accountability, but
Kim Daly:accountability to your mindset.
Kim Daly:The last thing I'll say, Tim, is this is my success equation.
Kim Daly:Success equals 20 percent strategy and 80 percent mindset, how you think, how you
Kim Daly:talk and how you act has a greater impact.
Kim Daly:And I know this to be true because for the first eight
Kim Daly:years, I was an average performer.
Kim Daly:One year later, I built the first seven figure business in
Kim Daly:my industry and changed history.
Kim Daly:I was the same me.
Kim Daly:My strategy was the same in terms of the franchise process, but my
Kim Daly:mental strategy completely changed.
Kim Daly:And that changed everything, including history.
Tim Winders:Hmm.
Tim Winders:Very cool, man.
Tim Winders:I'm glad I asked that question.
Tim Winders:Kim, where can people find you?
Tim Winders:I know you've got podcasts, you got books, you got, where do you want people to go?
Tim Winders:If they want to connect with you after this conversation we've
Tim Winders:had for right at an hour here.
Kim Daly:I love it.
Kim Daly:So please go to the daily coach.
Kim Daly:com D a L Y right.
Kim Daly:When you land on the page, there's a free quiz.
Kim Daly:That helps you figure out if you are fit to own a franchise.
Kim Daly:Now you've already heard a lot of the answers, but take the quiz because
Kim Daly:then you will get my free ebook on how to, how to pick a winning franchise.
Tim Winders:Very good.
Tim Winders:We'll make sure we include that down in the notes, Kim, we are
Tim Winders:seek, go create those three words.
Tim Winders:My final question for you, let you choose or allow you to choose or force
Tim Winders:you to choose one of those words.
Tim Winders:Over the other to seek, go or create.
Tim Winders:And why
Kim Daly:So easy for me.
Kim Daly:You just got to go, baby.
Kim Daly:I am so the entrepreneur that like, I, I I'm like building this new company
Kim Daly:and I have all these people behind me who are like, no, we need to do this.
Kim Daly:We need to have this.
Kim Daly:And I'm like, no, we need to make money and we're going to profiteer.
Kim Daly:Perfect as we go.
Kim Daly:We go first and we perfect later.
Kim Daly:I am absolutely a doer.
Kim Daly:Go make it happen.
Kim Daly:Overthinking is analysis paralysis.
Tim Winders:that does not surprise me, Kim.
Tim Winders:I appreciate it very much.
Tim Winders:Thanks for joining us.
Tim Winders:Make sure you go check out her stuff.
Tim Winders:I think there's a lot of value.
Tim Winders:Definitely.
Tim Winders:If you have interest in franchise or anything like that, but I.
Tim Winders:I just think I find value in the mindset and the way she thinks and the
Tim Winders:energy she brings to what she does.
Tim Winders:Thanks for joining us today.
Tim Winders:We are SeatGoCreate.
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